Support
We read every message.
Sleep Gem is made by a small team of parents. If something is not working, or you are not sure what the app is telling you, ask.
Get in touch
Email us
hello@sleepgem.app
We read and answer every message ourselves.Parent community
Sleeping like an SGBaby
The community whose method inspired the app.Reporting a problem
Tell us your phone model, the app version (Menu → About), and what you expected to happen.
Common questions
I forgot my password.
On the login screen tap “Forgot password” and we will email you a reset link. If it does not arrive, check your junk or spam folder.
How do I move my logs to a new phone?
Create a free account in the app (if you have been logging as a guest) and sign in with it on the new phone. Your babies, logs and settings sync automatically.
Can someone else see my baby’s log?
Only people you invite. From the log screen, tap Share to invite another registered user to view the log. Viewers cannot edit. To log together, sign in on both phones with the same account.
The put-down time looks wrong.
Tap “Why?” next to the time to see the naps behind it. In the first days the app is still learning and leans on age defaults; keep logging and it settles quickly. You can also take over any window yourself with Optimise Myself in Sleep Settings.
My baby is unwell. Should I keep logging?
Yes, and mark the day as unwell. Those days are kept in your history but excluded from learning, so a rough week does not change the plan.
How do I delete my account and data?
In the app, open Account and choose Delete account. That permanently removes your login and your access. To have the stored log records erased as well, email us from your registered address and we will confirm when it is done.
Which languages does the app support?
English, Chinese (中文) and Bahasa Indonesia. Change the language from the menu on the log screen.
Get the latest version
Most problems are fixed in the current release.